Call Category Management

OBJECTIVE

The Call Category Management option is used to identify categories in the Call Management option.

 

STeps

maestro* > Projects > Maintenance > After Sales Service > Call Category Management (Web)

 

Creating a Call Category

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

Field	Description
Code*	Code that identifies the call category.
Description	Description that identifies the call category.
French Description	French Description that identifies the call category.

3. Click the Save icon.

 

See also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Call Category Management
• Call Management

 

Last Modification: October 30, 2026